Privacy Policy

1. Our Commitment to Privacy

SK Cleaning Solutions ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy details how we manage and safeguard your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Information We Collect

To provide our residential, small office, and bond cleaning services, we collect personal information that is reasonably necessary for our business activities. This includes:

• Contact details (such as your full name, email address, physical address, and telephone number).
• Booking preferences (such as preferred service dates, access guidelines, and special service requirements).
• Property characteristics (such as the number of bedrooms, bathrooms, and size of the clean area).
• Payment details necessary to process invoices and secure bookings.

3. How We Collect Information

We collect personal information directly from you when you:

• Submit a form via our quote system or contact forms on our website.
• Speak with us directly over the telephone (0489 143 310) or correspond via WhatsApp/email.
• Schedule services or make transactions with our accounts department.

4. Use of Your Personal Information

Your personal information is used strictly to conduct our operations, including to:

• Provide accurate pricing, clean estimates, and schedule cleaner dispatch.
• Deliver residential, small office, end of lease, and builders cleaning services.
• Process billing, invoices, and process credit card/bank payments.
• Resolve customer inquiries, quality disputes, or property manager bond return requirements.
• Coordinate internal staff check-ins and update security logs.

5. Security & Storage

We take all reasonable security precautions to safeguard your personal data from loss, misuse, unauthorized access, alteration, or disclosure. Personal information is stored in secure electronic databases with restricted employee access controls. While we take every effort to secure details, no transmission of information over the internet can be guaranteed as 100% secure.

6. Sharing of Personal Information

We do not sell, rent, or trade your personal information. We may share necessary contact details with:

• Our subcontracted and employed professional cleaning crews assigned to service your premises.
• Third-party service providers (such as hosting, billing platforms, and card processors) acting on our behalf.
• Law enforcement or regulatory agencies where required by Australian statute.

7. Access & Corrections

Under the Australian Privacy Principles, you have the right to access and request corrections to any personal information we hold about you. You can request changes by emailing us at skcleaningsolutionsptyltd@gmail.com.

8. Contact Information

If you have questions about this policy, require access to your file, or wish to make a privacy-related complaint, please contact us at: